Privacy Policy

1. Information We Collect

When you place a Cash on Delivery order or contact our concierge at Scentoria Fragrance, we collect basic contact information including your full name, Pakistani mobile/WhatsApp number, delivery city, province, and shipping address.

We do not require an email address for placing orders, ensuring a frictionless and respectful customer experience.

2. How Your Information Is Used

Your details are used strictly for order generation, printing courier shipping labels, verifying delivery addresses with courier riders, and providing live tracking updates via WhatsApp or SMS.

3. No Unauthorized Third-Party Sharing

Scentoria Fragrance does not sell, lease, or rent customer personal information to any third-party marketing brokers or advertisers. Information is disclosed solely to authorized Pakistani courier logistics providers (e.g. TCS, Leopard, Call Courier, Trax) for the sole purpose of parcel delivery.